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After working in the large commercial brokerage space for decades we saw the way most companies rarely saw the level of service they were promised. These companies are often shuffled from person to person as the agencies try to find ways to manage accounts with the very least amount of service.
Any of this sound familiar?
I’m sorry, our minimum premium is $10,000, or worse yet, after they call you, you take your time to give them info only to get zero follow up…
We have access to ALL the carriers (When someone says they have All the markets, it’s simply not true. What else are they not forthcoming on?)
We shop with EVERYONE. (yet your pricing goes up and you rarely see any other competing offers?)
We’re moving your account to a carrier service center.
Unfortunately, those services aren’t available to our small accounts.
We’ll round table that and get back to you. (yet you’re still waiting)
We’ll meet with our team of experts in (insert field) and get back to you. (only they never do)
…. all wrong.
It doesn’t have to be this way. Certainly, revenue and profit are critical factors to a successful enterprise, but they aren’t the end all be all. We believe that most businesses aren’t only underserved, but that a higher level of follow thru and service won’t destroy our agency, it will make us stronger.
Our goal is to deliver the professionalism and experience you expect to every one of our policyholders, large or small. Commercial or personal.